Privacy Policy

At NeoEd Technologies, we prioritize the trust and confidence of our users. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our cloud-based school management systems, including our ERP platform, Learning Management System (LMS), Student Information System (SIS), Family App/Web Portal, and Financial Management System (FMS), all designed for educational institutions across Pakistan.

1. Information We Collect
We may gather:

• User-Provided Data: When administrators, teachers, students, or parents register or interact with NeoEd (e.g., via the Family App or web portals), we collect names, contact details, roles, login credentials, and institutional affiliation.
• Operational Data: As you use NeoEd’s systems, we record usage patterns, logins, features accessed, and technical metadata (such as device/browser type and timestamps), to enhance user experience and system performance.

2. Purpose of Data Usage
Your personal data is utilized exclusively to:

• Provide and improve NeoEd services,
• Facilitate seamless communication and platform access,
• Deliver essential administrative and support notifications,
• Enhance system reliability and address technical issues.

3. Data Sharing and Disclosure
We do not sell or share personal data with third parties for marketing purposes. We may, however:

• Collaborate with trusted service providers (e.g., hosting, maintenance, or analytics partners) under strict confidentiality and data protection agreements.
• Comply with legal obligations if required by applicable laws or court orders.

4. Data Security and Retention
NeoEd employs industry-standard technical and organizational safeguards to secure your data. We retain personal information only as necessary to fulfill its intended purpose or to comply with legal requirements; outdated data is safely archived or deleted.

5. Your Rights
Depending on applicable laws and institutional policies, you may have the right to access, correct, or request deletion of your personal data. Please contact your institution’s administrator or reach out to NeoEd support for assistance.

6. Updates to This Policy
NeoEd may update this policy periodically. We’ll notify users through the platform or via official communications. Continued use of NeoEd following such updates implies acceptance of the revised terms.